Frequently asked questions

How can I pay?
You can pay by Credit Card or Cash.

 

How do I get a key to the apartment?
When making the reservation, we will make an agreement on how to get the keys. Most commonly, we will greet you at the apartment.

Is there a telephone in the apartment?

No. But GSM phones works in Norway. If coming from an area with a different system (e.g the US) you can rent a phone at most of the phone shops in town and at Oslo Airport. You can also buy a Norwegian pre-paid SIM-card at most kiosks and convenient stores.

Is there internet connection in the apartment?

Yes, the apartment has broadband connection, free of charge. Bring your computer and network-card.

Can I smoke in the apartment?

No, the apartment is smoke free.

Can I bring a pet in the apartment?
No, because other guests living in the apartment before or after you could be allergic we do not allow pets.

How often is the apartment cleaned?

The apartment is cleaned between each guest at which time towels and
bedlinens are changed. If you are staying more than a week, cleaning will be done once weekly. There are extra towels, linens and pillows for your convenience.

What time can I check in?

The normal check-in time is 4 pm (16.00) and onwards. If you have an
earlier arrival, please let us know and we will see if we can accommodate that.

What time do I have to leave?

The normal check out time is noon, 12 pm (12.00). If you would like to leave the apartment later, please let us know and we will see if we can accommodate that.

How do I get to and from the airport?

There are buses (Flybussekspressen) to and from Oslo Airport Gardermoen. Arriving at OSL airport you can take the bus just outside the terminal building - sign 28. The bus stops at Røa just 400 meters from the apartment. You can also go by the Airport Express train (Flytoget) from Oslo Airport Gardermoen to the Oslo Central Station and then change to the metro
(T-bane) - take T-bane number 2 - named Østerås to station Røa.

How do I get to the apartment?
The apartment is situated within reach of public transportation - both bus and metro (T-bane). You can also come by car - parking is free. We attach a road map with the confirmation of the booking.

Do I need a passport?
All guests are required to bring a photo-ID or passport to identify themselves and sign-in on arrival.

How can I get a cab?

We would recommend one of the two big taxi companies in Oslo It is usually possible to order a taxi through telephone as well as do a booking in advance.
Oslo Taxi tel. 02323
Norgestaxi tel. 08000

Where can I change money?

There are several Bureaus de Change in central Oslo, for example at the Central Station (Forex), as well as at the airports. Most banks also provide that service. Credit cards are widely accepted.

What if I cancel?

If cancelling with 14 days or more notice, there is a service charge of 10%. If cancelling less than 14 days ahead there is a cancellation fee of 50%. If cancelling less than 7 days ahead there is a cancellation fee of 75%. No refund will be made without any notice or after the rental period has started; then we will charge the full rate for the booked period.

What can I use the apartment for?

The apartment can only be used for housing or home office purposes. Any activity such as illegal downloading or file sharing using the internet connection, prostitution etc will be reported to the police immediately.

What happens if I break something?

Guests are responsible and will be charged the cost.

What happens if I loose a key?

For security reasons, we would need to change the locks and keys. Guests are fully responsible for the extra costs that inflicts.

Do I need to clean the apartment?

Normal cleaning is included in the cleaning fee. If extra cleaning is needed, guest will be charged. Doing the dishes is not included.

Will any taxes be added?
No taxes will be added.